In order to ensure the safety of applications and websites of FPT Television and secure information for customers, FPT Television (“FPT Telecom”) provides Information security policy for individuals and corporate customers when using utilities and features at FPT Television applications and websites (“Service”).

The term “User” hereinafter is used to replace any individual or corporate customer when accessing and using the services of the Service.

We may amend, update, supplement this policy at any time. The revision is effective at the time of the update. After the Information security policy is updated, the User’s use Service means that the User understands and agrees with the FPT Telecom’s Information security policy.

I. Purpose of the collection

  • FPT Telecom uses information provided by the User to:
  • Providing services related to Service to Users.
  • Preventing the User’s account destruction or fraudulent activities of the User.
  • Communicating and dealing with Users in special cases.
  • Not to use the User’s personal information other than for the purposes of confirming and contacting the Service, including but not limited to: (i) storing information and performing internal management tasks; (ii) improving the quality of the service the User is using; (iii) notice of preferential policies and promotions for FPT Television service; (iv) develop other service packages related to FPT Television service; (v) sending notices on information exchange activities between Users and FPT Telecom; (vi) support Users to use the facilities of FPT Television service; (vii) support Users in responding to their complaints as quickly as possible or at the request of the User; (viii) other cases when the User agrees.
  • To protect the interests of FPT Telecom and its partners: We only give out personal informations of Users when we are sure that such information protects the interests and assets of the us and related partners. This information will be legally disclosed under the laws of Vietnam.
  • In case of legal requirements: FPT Telecom has the responsibility to cooperate to provide member’s personal information upon request from the judiciary if the investigation involves some law violation of the customer. Also, no one has the right to infringe on the User’s personal information.

II. Scope of the collection

1. The data collection includes: email, phone, login name, login password, User’s address. This is the information that FPT Telecom needs the User to provide mandatory and accurate when registering to use the service and FPT Telecom contacts for confirmation when the User registers to use the service on the website to ensure the interests of the Users.

2. The Users will be solely responsible for the accuracy, confidentiality and storage of all use of the service under their registered name, password and email box. In addition, the User has the responsibility for promptly informing FPT Telecom of any unauthorized use, abuse, breach of security, and retention of a third party’s registered name and password (if any) for take appropriate measures.

III. Scope of using information

1. When we use the User’s personal data, the User has the right in accordance with the laws of Vietnam. If the User wishes to exercise the User’s rights or explain these rights, the User may contact us.

2. We reserve the right to disclose any information obtained by us, including but not limited to Personally Identifiable Information and Non-Personally Identifiable Information, (i) as required by law or government agency; or (ii) in an emergency; (iii) to protect the interests of the company and its partners: We only give out personal information of customers when we are sure that such information can protect interests, assets of our company and its related partners. Such information will be legally disclosed under the laws of Vietnam or (iv) to a successor entity in connection with a merger, acquisition, bankruptcy or resale of all or a substantial portion of our assets.

3. We may process the User’s personal data in a country other than the country where the User resides. To the extent that we transfer User personal data, we will use appropriate safeguards and comply with the laws of the country where the User’s personal data is transferred. Upon request by the User, we will provide the User with details of the data protection measures we are using.

IV. Information storage time

The User’s personal data will be stored for a certain period of time until the User terminates the use of FPT Telecom’s services or upon the User’s request to terminate the storage or for a long time if required by law, whichever comes first. In all other cases, the User’s personal information will be kept confidentially on FPT Telecom’s servers.

V. Address of the unit collecting and managing personal information

FPT Telecom Joint Stock Company

Head office: 2nd Floor, FPT Building, Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam.

VI. Means and tools for Users to access and correct their personal data

Users have the right to self-check, update, correct or cancel their personal information by logging in to their account and editing personal information on Service or contacting us via the contact information published on the website

VII. Commitment to protecting personal information of customers

1. We are committed to ensuring the safety of information for customers when registering personal information with our company. We are committed not to exchange or purchase customer information for commercial purposes. All sharing and using customer information, we are committed to comply with the privacy policy of the Company. We are committed to bringing confidence and satisfaction in personal information security when participating in and using the services of our Company.

2. For the best security of customers’ information, we recommend that when you log in to your account on our Service: (i) restrict access to your account by automatic login; (ii) pay attention to password backup mode and ensure to log out of your account when using a computer (iii) pay attention when using software that functions or allows the collection of personal data. We will not be responsible when your personal information is leaked because of the above reasons.

3. Privacy policy only applies to the information that customers register on Service of our company. All information you register at websites / applications or other addresses is not within the effective scope of this Information Privacy Policy.

4. We care about the protection of our customers’ information. We use security measures to protect our customers’ information from unauthorized access and disclosure. However, we cannot guarantee that personal customer information or private communications information is private and secure at all times.

VIII. Other links

1. Links to other websites and applications

Under some unexpected circumstances, the Service may link to other websites or resources. User acknowledges that You shall be solely responsible for using such links. FPT Telecom shall neither appraise nor verify the contents, accuracy and opinions shown on such linked websites and resources. FPT Telecom disclaims any legal responsibility related to the accuracy, displayed contents, safety and displaying or hiding of such contents presented on said websites and resources.

2. Links from website, application

FPT Telecom gives no permission to any Internet service provider to “place” or “dip” all or any part of Service to other pages or to use technical measures to change background/default display of Service without FPT Telecom’s consent.

3. Disclaimer

  • Information displayed in these service is not accompanied by any guarantee or liability commitment from FPT Telecom for the suitability of products and services selected by customers.
  • FPT Telecom disclaims responsibility or gives a guarantee that the service will have no operating errors, safety, interruption or the accuracy, completeness and punctuality of the displayed information.
  • When accessing this service, you automatically agree that FPT Telecom, other providers and their affiliated partners, their employees are not responsible for any injury, loss, claim, direct or indirect damages due to unforeseen or consequential consequences of any kind arising from: (i) use of the information on this service; (ii) access connections from this service; (iii) membership registration, email registration or participate in FPT Telecom’s frequent flyer program.